FAQ

Do you offer pick ups?
~Yes we do! We have pick up available in Vancouver and West Kelowna locations.
Please contact us to set up a pick up time before you place your order.

Are your wall decals removable?
~Yes they are! They are easily removable but please note that they are for single use only.

How do I select colors and input my custom name?
~Please input all your order specifications (colors, name, direction, etc...) inside the "Special instructions for seller" box during checkout. We will receive your message and create your order just the way you want.

How do I get a preview of your wall decal I want to order?
~Please email us and let us know which design you are interested in, the colors you want for the design and your wall color. We'll make you a preview right away :)

Can I get a mock up of your design on my wall?
~Yes please email us a picture of your wall and we will mock our designs right on it so you can see exactly how it's going to look like before you place your order!

How long does it take to receive your order?
~Our turnaround time is 3 to 5 business days to complete however it may take few days longer if we are busy. Shipping will depend where you are. Please contact us if you want to know exactly how long your order will take to receive.

I'm not sure what colors to use. Can you help me?
~Yes please message us and one of our designers will be happy to help you :)

Do you have color samples of your vinyl?
~Yes! Please contact us with your mailing address and the colors you want to see and we will mail you our color samples right away :)

Can I switch parts from one design to another design or vise versa?
~Yes! Just let us know what you wanted to switch and we'll try to accommodate your request.

Can I purchase just a name from a tree decal I ordered before?
~Yes! Please email us to place your order :)

Can you mirror image or have the design going in opposite direction?
~Yes! Just tell us "reverse orientation" in your message to us and we will create your design in mirror image.

 

If you have any other questions, please don't hesitate to contact us at any time!